Uniz Product Lifecycle Support Policy

Uniz Product Lifecycle Support Policy

Effective Date:  December 01, 2023

This policy delineates Uniz's commitment to providing software and sparepart support for products released after the Effective Date, separate from the hardware warranty. It comprises three defined phases of software assistance for each product: Standard Updates, Limited Updates, and End of Updates/Support. Support periods are each tied to the date on which a product was released by Uniz, not when you purchased a product.

Standard Updates: We provide standard software support. This consists of updates with new features, OS compatibility patches as new versions are rolled out, removal of certain features that are no longer compatible, bug fixes to address known issues, and security updates to address security vulnerabilities. 

Limited Updates. Uniz provides Limited Updates. Bug fixes, updates for new features, and OS compatibility patches may stop, but Uniz will continue to provide security updates to address critical issues. Uniz will provide diagnostic for the product if it is defective, the product's sparepart is limited for supply if it is out of stock.

End of Updates and End of Support. We may discontinue all updates, including critical software security updates. Uniz may also discontinue all the product diagnostic or troubleshooting, meanwhile the product's sparepart will discontinues for supply if it is out of stock.

In the tables below, you can find a product’s support status. Uniz will update the product’s status on this page anytime. If you have any questions about this policy, Contact us



NBEE SERIES

Product Name
Product Status
Planned Support Timeline
NBEE
Standard Updates
-
NBEE H
Standard Updates
-
NBEE D
Standard Updates
-



SLASH SERIES

Product Name
Product Status
Planned Support Timeline
SLASH 2 PLUS
Standard Updates
-
SLASH 2
End of Updates and End of Support
support until 1-Mar-2024
SLASH 2 PRO
End of Updates and End of Support
support until 1-Mar-2024
SLASH 2 PRO PLUS
End of Updates and End of Support
support until 1-Mar-2024
SLASH OL
End of Updates and End of Support
support until 1-Mar-2024
SLASH PLUS
End of Updates and End of Support
support until 1-Mar-2024
SLASH PLUS UDP
End of Updates and End of Support
support until 1-Mar-2024
SLASH PRO OL
End of Updates and End of Support
support until 1-Mar-2024
SLASH PRO
End of Updates and End of Support
support until 1-Mar-2024
SLASH PRO UDP
End of Updates and End of Support
support until 1-Mar-2024
SLASH DJ2
End of Updates and End of Support
support until 1-Mar-2024
SLASH J UDP
End of Updates and End of Support
support until 1-Mar-2024
SLASH C
End of Updates and End of Support
support until 1-Mar-2024
SLASH B
End of Updates and End of Support
support until 1-Mar-2024
SLASH S1
End of Updates and End of Support
support until 1-Mar-2024

IBEE SERIES

Product Name
Product Status
Planned Support Timeline
IBEE
End of Updates and End of Support
support until 1-Mar-2024


    • Related Articles

    • How to import third party resin into UNIZ Dental V2

      Steps Log in to UNIZ official website and go to the lowest navigation bar of the page enter Open Material Library.Or enter the URL:https://www.uniz.com/us_en/materials/open-material-library Find the resin brand you need to download, click the plus ...
    • Elephant's Foot

      What is Elephant's Foot? Elephant's Foot is a common phenomenon in bottom-up light-cured 3D printers, referring to a protrusion that occurs near the base of the model. Causes Prolonged exposure and curing of the first layer or initial layers Based on ...
    • Supports fracture

      Symptoms The model supports are broken, unable to connect to the model. Possible Causes The touch point size of supports is too small The diameter of supports is too small The spacing of supports is too big Exposure time is insufficient Moter speed ...
    • Dental 3D Printing Market worth $7.9 billion by 2027

      Dental 3D Printing Market worth $7.9 billion by 2027 The dental 3D printing medical devices market is principally driven by factors such as the increasing incidence of dental caries and other dental diseases, rising demand for cosmetic dentistry, the ...
    • Safety with UNIZ 3D Printers-NBEE

      This article applies to SLASH 2 PLUS , NBEE UNIZ 3D printers are precision tools that require respect and care to ensure safe operation. Follow all safety considerations listed here during operation. Throughout the manual and other documentation, ...